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Problems authenticating Google drive accounts
Problems authenticating Google drive accounts
Matt Bolton avatar
Written by Matt Bolton
Updated over a week ago

If you receive this error message it generally means there has been a failure in renewing the access token - the security credentials for the session. 

You should... 

  1. Log out of your XC account. 

  2. Go to and sign out.

  3. Sign in to XC and attempt to access your google drive

If this fails then...

  1. Close open browsers.

  2. Open a fresh browser.

  3. Login to

  4. Click on the cog on the top right and select Settings.

  5. Select Manage apps.

  6. Disconnect cloud.xara from the drive.

  7. Log back into your account.

At this stage you might see this screenshot...

Click on Allow then try and access the cloud drive.

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