This guide covers:
How to connect your social media accounts
What’s required to connect successfully
Common connection issues and how to fix them
Enabling pop-ups for a smooth experience
Facebook and Instagram account setup (business profiles, Page access, etc.)
Connecting Your Social Media Accounts
No matter whether you’re posting manually or trying to connect accounts for AI Social Media Manager, you should see a pop-up window appear prompting you to log in and authorize access. Follow the prompts to complete the connection.
See below if you cannot see a pop-up or encounter other issues during the process.
Pop-Up Blockers May Interrupt the Connection
If nothing happens when you try to connect, your browser is likely blocking pop-ups.
How to Enable Pop-Ups (All Devices)
Chrome (Desktop)
Click the padlock icon in the address bar.
Select Site settings.
Scroll to Pop-ups and redirects and choose Allow.
Refresh and try again.
Safari (Mac)
Go to Safari > Settings > Websites.
Select Pop-up Windows.
Find xara.com and choose Allow.
Refresh the page.
Firefox (Desktop)
Click the menu button (☰) > Settings.
Select Privacy & Security.
Under Permissions, click Exceptions… next to Block pop-up windows.
Add xara.com, save, and try again.
Chrome (Mobile – Android)
Open Chrome app > Menu (⋮) > Settings.
Go to Site settings > Pop-ups and redirects.
Allow pop-ups or add xara.com as an exception.
Safari (iPhone/iPad)
Open Settings > Safari.
Toggle Block Pop-ups to off.
Reopen Safari and try again.
If issues persist, try refreshing the page or switching to a desktop browser. You can click the chat button (bottom-right corner) to get help.
Facebook: Check Page Access
Xara can only post to Facebook Pages, not personal profiles.
How to Check if You Have a Facebook Page
On Desktop:
Go to facebook.com and log in.
Click your profile photo (top-right).
In the dropdown, if you see other profiles (e.g., your business), you have a Page. If you only see your personal profile, that means you don't have a Page. You need to create one.
Click to switch to your Page, then go to Settings & privacy > Settings.
Under Page Setup > Page Access, confirm you have access.
On Mobile:
Open the Facebook app.
Tap the menu icon (≡).
Scroll and tap Pages (you may need to tap See more).
If your Page is listed here, you're good to go. Otherwise, you'll need to create a Page.
Instagram: Make Sure You're Set Up Correctly
To connect Instagram to Xara, your account must:
Be a Professional (Business) account.
Be linked to a Facebook Page.
On Mobile (Instagram App)
Step 1: Switch to a Professional Account
Open Instagram.
Go to your profile > tap ≡ (three lines) > Account type and tools (under "For professionals" section).
Tap Switch to professional account.
Choose Business and complete the setup.
Step 2: Link to a Facebook Page
Go to your profile, tap ≡ (top right) > Business tools and control.
Tap Connect or create and choose the Page to link.
On Desktop (Instagram.com)
Step 1: Switch to a Professional Account
Log in at instagram.com.
Click your profile > Edit profile > Account type and tools.
Select Business, choose your category, and complete setup.
Step 2: Link to a Facebook Page
On facebook.com, switch to your Facebook Page.
Go to Settings & privacy > Settings > Linked accounts > Instagram.
Click Connect account and log in to Instagram.
Be sure to allow access to messages and connected experiences.
Click Confirm to finish.
Still Need Help?
If you’re still stuck, we’re here to help. Click the chat button (bottom-right corner) to get support.